Privacy Policy

1. Introduction

EventHub operates the website at eventhub.co.ke and is based at Hola Office-Tana River, Kenya. Telephone: +254 102 670 478. Email: info@eventhub.co.ke.

2. Privacy Commitment

EventHub is dedicated to safeguarding your privacy and protecting any personal information you share with us. We’ll always be clear about what information we’re gathering and how we plan to use it. EventHub will use your details only for the purposes explained in this policy, such as providing you with the services you’ve requested and making your experience with us better.

We may also use the information we collect to understand your preferences, so we can offer you deals and updates that are relevant to you. If you decide that you no longer want to receive marketing messages from us, let us know, and we’ll stop sending them. However, we may still send important notifications about any product or service you’ve booked, such as ticket confirmations, event updates, and travel information.

EventHub will take the necessary steps to keep your information safe and secure and will always respect your data rights. For any questions, you can reach us at the contact details in Section 14.

3. The Policy

This Privacy Policy, provided by EventHub (referred to as “EventHub,” “we,” “us,” or “our”), applies to anyone we interact with, including customers, website visitors, app users, and people who use our products or services. We may update this Policy occasionally to reflect changes in how we handle personal information or to comply with new legal requirements. We recommend reading this Policy carefully and checking back regularly for updates.

4. Private Information that We Collect

EventHub collects certain personal information, which includes details that identify you or could be used to identify you, such as:

• Personal Details: Your name, preferred name, and photo.
• Demographic Information: Gender, birthdate, nationality, passport information, and language preferences.
• Contact Information: Address, phone number, email, and online messaging profiles.
• Consent Records: Details of permissions you’ve given us.
• Purchase Information: Past purchases, bookings, tickets, and feedback on events, streams, tours or travel.
• Payment Information: Payment methods, card details, mobile money numbers, billing address, and transaction details.
• Website and App Information: Data related to device type, IP address, and login times.
• Employment Details: Information about your employer if you interact with us in a professional capacity.
• Content and Advertising Information: Interactions with our content and ads.
• Event and Travel Details: Booking information, itinerary, ticket type, and meal preferences where relevant.
• Opinions and Feedback: Any feedback you give us directly or on social media.

If you provide someone else’s personal information, ensure you have their permission. For instance, if you make a booking or purchase for another person, we may contact them directly regarding the purchase.

5. The Purpose of Processing and Legal Basis

EventHub processes your personal information for various purposes, including:

• Providing Services: To offer access to our websites, apps, products, and services. This is necessary to fulfill any contract you have with us.
• Managing Bookings: To handle bookings, issue tickets by email and WhatsApp, and ensure a smooth event or travel experience.
• Compliance and Verification: To meet legal requirements and verify identities as needed.
• Operating Our Business: To manage our platforms, display relevant content, and send updates.
• Communications and Marketing: To send news, offers, and updates if you’ve provided consent.
• IT System Management: To secure and manage our IT systems.
• Financial Management: To manage finances, audits, and vendor relationships.
• Legal Actions: To defend or establish legal rights if required.
• Improving Our Services: To identify issues and enhance our services.

6. Sharing Personal Information with Third Parties

EventHub may share personal information internally to help manage our websites, apps, and services. Additionally, we may share information with:

• Legal and regulatory authorities as required by law.
• Professional advisors under confidentiality agreements.
• Third-party providers such as payment processors (including M-Pesa and card gateways) and event organisers to support operations, entry, and delivery of tickets or services.
• Relevant law enforcement for crime prevention.
• Any third-party buyer, if part of our business or assets are sold or reorganized.

EventHub uses reasonable measures to protect your information but cannot fully guarantee security during online transmission. Sending personal information is at your own risk.

7. Protecting Your Information

We have implemented strong security measures to safeguard personal information against unauthorized access or disclosure. However, as the internet is an open system, no method of transmission is entirely secure, so sending personal details online remains at your own risk.

8. Keeping Your Information Accurate

We strive to ensure that the personal information we hold is accurate and up-to-date. If any inaccuracies are identified, we will correct or delete them promptly. Occasionally, we may request confirmation of your details.

9. Minimizing Your Information

We only collect and use the personal information necessary for the purposes outlined in this Policy. Information is retained based on an ongoing relationship, legal obligations, or potential legal claims.

10. How Long We Keep Your Information

EventHub retains personal information only as long as necessary to fulfill the purposes outlined in this Policy or for legal and compliance reasons. Once no longer needed, the information is either securely deleted or anonymized.

11. Your Legal Rights

Depending on applicable laws, including Kenya’s Data Protection Act, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict processing. You can also withdraw consent where applicable and object to marketing. To exercise any rights, contact us as provided in Section 14.

12. Applicable Law

This Privacy Policy is governed by the laws of the Republic of Kenya.

13. SMS Terms and Conditions for Marketing

By purchasing a ticket with EventHub, you agree to receive transactional messages needed to deliver your tickets and event updates. You may also receive promotional messages, updates, and offers. To stop receiving marketing messages, email info@eventhub.co.ke or follow the unsubscribe instructions in our communications. We only send marketing messages to those who have given clear permission. We may still send important booking and ticket notices after you opt out of marketing.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact EventHub: